How to reverse airtime mistakenly bought back to Mpesa.

A quick and step-by-step guide on how to reverse airtime bought mistakenly from mpesa but first finish panicking  😭 😭 😭 so that you follow these steps. We have all had this moment where you have quickly or unknowingly thought you send someone money only to realize that you bought a huge chunk of airtime eg you bought airtime valued at KES 5000 or instead of sending school fees to the school teacher you bought him/her airtime. After realizing this some people ask around hence wasting time only to be given uncertain steps to recover the airtime, but you can easily save yourself some valuable time by using this guide.

NOTE: please you don’t use up even a single shilling of your airtime but in some rare case you might have had a lingering OKOA jahazi which might have slashed up the airtime but you can top it up to make it equally as the amount you initially bought. Now you can follow these steps if you are free from the above

1. Switch off your data connection. If happen to be connected to the internet, background services might use your airtime to access the internet.
2. Dial Safaricom Customer Care number 100
3. Select Mpesa Transaction option
4. Inform customer care agent of the erroneous purchase.
5. Wait for Safaricom to take care of the issue.

How to reverse airtime sent to the wrong number

Now let’s take the scenario where you bought the school teacher a whooping amount of airtime using mpesa eg let’s say KES 10000. The process is still the same

1. Dial Safaricom 100
2. Pick a Language
3. Select MPesa Transaction Service option
4. Alert the customer care representative that you have sent airtime to the wrong number and request for reversal. You might be asked to provide a few details to verify your identity.
5. Wait for Safaricom to follow up on the issue.

NB-Sometimes it’s not always guaranteed that you’ll get your Mpesa money back into your account this may be due to some technical issues that can affect the entire reversal process.

Prevention-Be careful and attentive when handling your MPesa transactions you will have saved up time and heartaches.