so how do we Reverse Mpesa sent mistakenly to a person, let’s get into it with urgency and not waste any time. But before I give you guys a solution to this frequently re-occurring mistake we have to first understand it and categorize it into parts.
- MPesa sent to the wrong phone number.
- Money withdrawn from the wrong agent
so let’s jump into the possible solutions
How to reverse mpesa sent to the wrong mobile number.
Having realized you have committed this mistake .its important to first calm down…Hehe, but who does?😄😄😄😄… we have all been there and it’s a situation of pure chaos.
- Open MPesa messages, Copy the transaction code e.g. (NK671ABCDE)
- Create a blank message and paste the code
- Enter 456 as the recipient and click send
- Wait for Safaricom to initiate the reversal.
You can also contact Safaricom’s customer care phone line 100, pick a language, and then select reverse MPesa.
You can Dialing *100# brings you’re the reversal option too.
How long does it take to reverse a wrong MPesa transaction?-After you have requested a reversal by doing the process above and you get a response time of about 5 minutes by Safaricom. They can take up to 2-24 hours if it’s during the day but if at night you have to wait until morning the next day.
Challenges- Let’s say the person to whom you wrongly sent the money has FULIZA or has already done another transaction with it. This sometimes happens and now what can be done by the Safaricom customer agents is to direct the on who received the money to pay back. If he/she is not unable to pay up it now becomes a breach of the law punishable according to the constitution in Kenya one can serve up to 2 years jail term or a fine of up to 200,000ksh.
How to prevent such occurences-Safaricom time and time again have put measures but before I get into that if you have a huge amount to conduct transaction kindly you can double-check the number by sending a small amount eg 1 KSH just to check the names also you can call the number. Safaricom has a 15-second time-lapse to cancel the transaction using a USSD service pop after you complete the transaction.
How to reverse money withdrawn from the wrong agent?
What if you have sent money to the wrong agent .first is first we have to understand that there will be no one to pick up the money in cash at the agent station you sent at.
- Call Safaricom 100
- Select a Language
- Select MPesa Transaction Service option
- Inform the customer care representative that you have withdrawn money from the wrong agent number. You might be asked to provide a few details to verify your identity.
- Wait for Safaricom to follow up on the issue.
Help from Safaricom will entail them contacting the MPesa agent who received your withdrawal to inform them and ask them to record the transaction. Then have them reverse the money to your phone number. Timelapse for the money to hit your account is about 12-48hrs patient is highly required
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